Problems with uploading audio and photo
This discussion is public.
Walt Lammert
I have opened a free account for Smooth Brew.
When I try to upload a single jpg photo I consistently get an error that there may be a problem with my Internet connection, it is an invalid file type, or I am trying to upload more than one file. I've tried a png photo as well with the same result.
When I try to upload either a wav or mp3 audio file I consistently get an error that there may be a problem with my Internet connection or it is an invalid file type. However, the site thinks I have a file uploaded as the main profile page now indicates "edit file" rather than upload, although nothing shows up on the "create set" page as having a file uploaded.
Support Staff 1
dmitri
on 24 Dec, 2013 04:27 PM
Hi Walt,
Sorry for the problems you're having. Can you please try a smaller file size (fewer MBs) and see if that resolves the problem. Please use JPGs for photos and MP3s for audio. Please let us know whether or not this resolves the problem.
Thank you for using StoryAmp while everyone else is shopping at WalMart. ;)
Dmitri Vietze
founder
StoryAmp, LLC
2
Walt Lammert
on 24 Dec, 2013 04:52 PM
Thanks for the quick response.
I tried a 284 KB jpg file with same results on the upload photo page.
I tried a 422 KB mp3 file with same results. The system does think the
file is uploaded because when I try to upload another file it tells me I
can't have more than one audio file. But the file is not showing up in
the Create a Set web page.
Walt Lammert
3
Walt Lammert
on 24 Dec, 2013 05:19 PM
I am using Windows 7, 64 bit and have tried both Firefox v26 and IEv11
with same results.
Walt Lammert
4
Walt Lammert
on 24 Dec, 2013 05:22 PM
Also Google Chrome v31, same results
Walt Lammert
Support Staff 5
dmitri
on 01 Jan, 2014 07:28 PM
Hi Walt,
Just to close the thread on our customer support website.... please check
your email account as I emailed you to continue to problem solve this.
Thank you for using StoryAmp!
Dmitri Vietze
founder