Disconnecting Soundcloud

Tiina's Avatar

Tiina

03 Nov, 2017 07:38 PM

Hi,

I need to disconnect the Soundcloud Player from my artists' accounts as they are outdated & we are no longer going to use Soundcloud. However, I see nothing that shows how to do this. Can someone please tell me how to do this?

Thanks!
tiina

  1. Support Staff 1 Posted by dmitri on 06 Nov, 2017 08:57 PM

    dmitri's Avatar

    Hey Tiina,

    From everything I can see, you no longer have Soundcloud connected for any artists. Let me know if I am mistaken but most of your artists are either using the StoryAmp music upload system or don't have any music at all.

    Please let me know if this is incorrect and I will investigate further.
    Thank you,
    StoryAmp Team

  2. 2 Posted by Tiina Teal on 13 Nov, 2017 09:30 PM

    Tiina Teal's Avatar

    Hi Dimitri,

    Apologies for the late reply & thank you for the response + Soundcloud
    info.

    What I am still seeing, however, is music that is appearing on the
    dispatches that is old & I don't know where it's coming from in order to
    delete it. I added a new playlist in the 'edit audio' section (select
    tracks from "Birds"), but I cannot find the other, old playlist /music for
    me to delete, as it doesn't show up on the 'edit audio' page/section. I've
    included a screenshot below of what this music looks like on the
    dispatches. Also, even though I select the new playlist to be added to the
    dispatches, it doesn't show up - only the old one does.

    Could you tell me how I can delete this old music please? Let me know if
    you need any further info.

    Thanks so much again for your help!
    Tiina

    old playlist/player :

    *Tiina Teal* | *MPress Records*
    *Publicity and Marketing Manager*
    118 E 28th Street, Suite 1010 | New York, NY 10016
    [email blocked] | www.mpressrecords.com
    ********************************************************
    *PRE-ORDER* Rachael Sage <http://rachaelsage.com/> <http://rachaelsage.com/>/
    "*JOY!
    <https://mpressrecords.myshopify.com/collections/frontpage/products/joy-ep>*
    " HERE
    <https://mpressrecords.myshopify.com/collections/frontpage/products/joy-ep>!
    <https://mpressrecords.myshopify.com/collections/frontpage/products/joy-ep>
    Seth Glier <http://sethglier.com/> / "*BIRDS
    <https://itunes.apple.com/us/album/birds/id1248977857>" * OUT NOW!
    *Sean Kelly* <http://www.seankellymusic.com/> / "*TIME BOMB, BABY*
    <https://itunes.apple.com/us/album/time-bomb-baby/id1287720698>" OUT NOW!

  3. Support Staff 3 Posted by dmitri on 03 Jan, 2018 05:35 PM

    dmitri's Avatar

    Hey Tiina,

    I apologize for the delay but your Soundcloud issue should now be permanently fixed. Please let us know if you see otherwise.
    Thank you,
    StoryAmp Team

  4. dmitri closed this discussion on 03 Jan, 2018 05:35 PM.

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