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Disconnecting Soundcloud

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Tiina

03 Nov, 2017 07:38 PM

Hi,

I need to disconnect the Soundcloud Player from my artists' accounts as they are outdated & we are no longer going to use Soundcloud. However, I see nothing that shows how to do this. Can someone please tell me how to do this?

Thanks!
tiina

1. Support Staff 1 Posted by dmitri on 06 Nov, 2017 08:57 PM

   

   Hey Tiina,

   From everything I can see, you no longer have Soundcloud connected for any artists. Let me know if I am mistaken but most of your artists are either using the StoryAmp music upload system or don't have any music at all.

   Please let me know if this is incorrect and I will investigate further.
   Thank you,
   StoryAmp Team

   • Edit

2. 2 Posted by Tiina Teal on 13 Nov, 2017 09:30 PM

   

   Hi Dimitri,

   Apologies for the late reply & thank you for the response + Soundcloud
   info.

   What I am still seeing, however, is music that is appearing on the
   dispatches that is old & I don't know where it's coming from in order to
   delete it. I added a new playlist in the 'edit audio' section (select
   tracks from "Birds"), but I cannot find the other, old playlist /music for
   me to delete, as it doesn't show up on the 'edit audio' page/section. I've
   included a screenshot below of what this music looks like on the
   dispatches. Also, even though I select the new playlist to be added to the
   dispatches, it doesn't show up - only the old one does.

   Could you tell me how I can delete this old music please? Let me know if
   you need any further info.

   Thanks so much again for your help!
   Tiina

   old playlist/player :

   *Tiina Teal* | *MPress Records*
   *Publicity and Marketing Manager*
   118 E 28th Street, Suite 1010 | New York, NY 10016
   [email blocked] | www.mpressrecords.com
   ********************************************************
   *PRE-ORDER* Rachael Sage <http://rachaelsage.com/> <http://rachaelsage.com/>/
   "*JOY!
   <https://mpressrecords.myshopify.com/collections/frontpage/products/joy-ep>*
   " HERE
   <https://mpressrecords.myshopify.com/collections/frontpage/products/joy-ep>!
   <https://mpressrecords.myshopify.com/collections/frontpage/products/joy-ep>
   Seth Glier <http://sethglier.com/> / "*BIRDS
   <https://itunes.apple.com/us/album/birds/id1248977857>" * OUT NOW!
   *Sean Kelly* <http://www.seankellymusic.com/> / "*TIME BOMB, BABY*
   <https://itunes.apple.com/us/album/time-bomb-baby/id1287720698>" OUT NOW!

   • Screen_Shot_2017-11-13_at_4.11.10_PM.png 42.4 KB
   • Edit

3. Support Staff 3 Posted by dmitri on 03 Jan, 2018 05:35 PM

   

   Hey Tiina,

   I apologize for the delay but your Soundcloud issue should now be permanently fixed. Please let us know if you see otherwise.
   Thank you,
   StoryAmp Team

   • Edit

4. dmitri closed this discussion on 03 Jan, 2018 05:35 PM.