Soundcloud connect

David J Caron's Avatar

David J Caron

27 Jan, 2013 07:52 PM

i disconnected my Soundcloud as it said in your email of 21 Jan 2013 and attempted to re-connect, although it was already connected.. Now it won't re-connect via facebook login.. just an empty white box that does nothing.. this one..

  1. Support Staff 1 Posted by dmitri on 28 Jan, 2013 04:50 PM

    dmitri's Avatar

    Hey David,

    A few things here.
    First, it appears your Soundcloud is connected fine. If you preview the Dispatch titled 'David J Caron climbs..." and look directly under your photo, you will see the Soundcloud play buttons. This means it is connected.

    Not sure about the issue with the empty white box, though there might be an issue with Soundcloud and the Facebook login. Will look into this ASAP.

    Lastly, we highly recommend you publish one of your Dispatchs, with 2, 4, or 6 weeks in advance to the release date.
    Thank you

  2. Support Staff 2 Posted by dmitri on 02 Feb, 2013 11:57 AM

    dmitri's Avatar

    David, if you log out of facebook completely (in all tabs/windows) and then go into StoryAmp, is SoundCloud working for you? Thank you!

  3. 3 Posted by DJ Neva on 02 Feb, 2013 01:13 PM

    DJ Neva's Avatar

    Good morning! I'm not getting any connection with Soundcloud through StoryAmp. What's the secret? Thanks! :)

  4. 4 Posted by DJ Neva on 02 Feb, 2013 01:14 PM

    DJ Neva's Avatar

    And the problem seems to have corrected itself. Thank you, O You With Magical Powers!

  5. Support Staff 5 Posted by dmitri on 02 Feb, 2013 07:05 PM

    dmitri's Avatar

    Neva, we are seeing inconsistent behavior with SoundCloud. Please let us know if you continue to have problems and especially if you can identify when it is happening. Thank you!


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