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Password won't reset/Won't take old one

Stuart Derdeyn's Avatar

Stuart Derdeyn

16 Jan, 2022 07:04 PM

Hello Storyamp
I've been a member for many years. So many that my original email [email blocked] was used to set up my account. That email is no longer valid in any way as we are now [email blocked].
Should I just reapply?
Keep getting error msg "1 error prevented this user from saving password?"
Help.
Thanks

  1. Support Staff 1 Posted by dmitri on 20 Feb, 2022 12:32 PM

    dmitri's Avatar

    Stuart,

    Apologies for the delay! Please try to log in using your NEW email address
    and your OLD password. Does that work?

    Thank you,

    The StoryAmp Team

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