or Create a profile

Home → Problems →

Password won't reset/Won't take old one

Stuart Derdeyn's Avatar

Stuart Derdeyn

16 Jan, 2022 07:04 PM

Hello Storyamp
I've been a member for many years. So many that my original email [email blocked] was used to set up my account. That email is no longer valid in any way as we are now [email blocked].
Should I just reapply?
Keep getting error msg "1 error prevented this user from saving password?"
Help.
Thanks

  1. Support Staff 1 Posted by dmitri on 20 Feb, 2022 12:32 PM

    dmitri's Avatar

    Stuart,

    Apologies for the delay! Please try to log in using your NEW email address
    and your OLD password. Does that work?

    Thank you,

    The StoryAmp Team

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

  • New Issue

  • Conversation Started

    A conversation has been started with the StoryAmp staff to resolve this discussion.

  • Close the discussion

Private Permissions

This discussion is private. Only you and StoryAmp support staff can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

08 Sep, 2025 04:59 AM Artist sign in / profile creation is not working
06 Mar, 2025 06:28 PM EPK?
05 Mar, 2025 12:27 PM Can you please remove the ! from the last name.
03 Mar, 2025 01:54 AM Subdomain is Invalid at Sign Up.
07 Jan, 2025 01:38 AM delete account

Recent Articles

Distributing to the Press (for artists)
Activity Log (for artists)
SoundCloud and Audio (for artists)
Profile (for artists)