not allowing collaboration

Dawn Drake's Avatar

Dawn Drake

30 Dec, 2020 01:46 AM

Hi I signed over my old account over to a current PR rep and now I want to get back into the account to edit the profile. He sent me an invite to collaborate for my artist "Dawn Drake" (that's me) but it says I am not allowed to collaborate. Furthermore every time I try to update my email information it does not let me.

  1. Support Staff 1 Posted by dmitri on 04 Jan, 2021 06:42 PM

    dmitri's Avatar

    Hi Dawn,

    Apologies for the holiday delay! We logged into your account and it appears
    that this email address is associated with the Dawn Drake account. Is there
    another artist account you are hoping to recover? Can you tell me the email
    address of the PR rep so I can look that up too?

    Thank you,

    The StoryAmp Team

  2. 2 Posted by Dawn Drake on 04 Jan, 2021 06:54 PM

    Dawn Drake's Avatar

    i resolved it. Thanks!

  3. Support Staff 3 Posted by dmitri on 04 Jan, 2021 06:55 PM

    dmitri's Avatar

    Phew!

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