Can't confirm or access a new account

Blake Leyh's Avatar

Blake Leyh

19 Nov, 2020 08:11 PM

When I try to log in it says I need to confirm the account. When I click on the confirmation link in the email it says I have already confirmed. Can't access my account.

  1. Support Staff 1 Posted by dmitri on 20 Nov, 2020 02:20 PM

    dmitri's Avatar

    Blake,

    Can you please see if you just got a confirmation link email? Please try
    that and let us know if that doesn't work. Thank you!

    The StoryAmp Team

  2. 2 Posted by Blake Leyh on 20 Nov, 2020 02:29 PM

    Blake Leyh's Avatar

    Hi Dimitri -

    Yes, I got the confirmation email, but the link says I have already
    confirmed.

    ////////////

    Hi Blake,

    We are writing from StoryAmp, because you have been added to the press list
    for rock paper scissors, FlipSwitch PR, or another PR firm that uses
    StoryAmp to power their website and email announcements. In order to make
    press requests and download music from StoryAmp or any of these websites,
    you will need to confirm your account and set a password and other
    preferences.

    Confirm my account
    <http://dispatcher.storyamp.com/ls/click?upn=adFwtKUXPbmGC5eENmbQaqNH0nVbEV-2BQg9tWw5RlwCgkOpAIdkQUYDryOSjtTqk3WhtZmK8S8K9YVDimUfZToPVEoLWftDt96Ir8qH2QMEqnmqMesPNaRVs4-2BZHm1eZAkYGN_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDZ8LpOpd5p-2F2LNAqxl3uvTkL75cFxqGgkBDWirvoap9OR-2Bk3mdsryw1wWsib6mA6EzXHqLObr8EfWQPnCEbwN0IupA-2BRHE8XOD2QQi7BR13XtcarEWvXJwomEjKKYK-2Bp500CVC55hlHhxHNmYTtlnrgCl98qLK0s-2Fzb8k2wcuAlw-3D>

    Once you have logged in, click on My Account
    <http://dispatcher.storyamp.com/ls/click?upn=adFwtKUXPbmGC5eENmbQaqNH0nVbEV-2BQg9tWw5RlwCjmxP0ZoHLgasXaJZffucSTyK5P_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDo2lmIvuSgyzDFsZCa4zzSTXTwi-2BuoJBCJFUwgiZfFOVqPyk6aWMi6ViU74LNSMxuKPeGvUg7o-2FCedvgbQhDo09S07eNd0HC6iajsPqR2k-2BVEGDZ5EYdwuYPhV3wgdKzRRCMxQ6RXkr5H266WO9Glrkq9S-2FHvF1mowr7mkL7W8wg-3D>
    to
    update your concert city, genre, and lead time preferences.

    If you need help, please check our customer support site here
    <http://dispatcher.storyamp.com/ls/click?upn=oubDiL8nP5CjIa7gCEBBH7P3BSOtxsBLVA5mPLfp6v9iesI5ffuDpzda8XytYJzaBqb1_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDJKMJmYyb-2B5bsApPTPj5kAJfufhEUi5J2arqDwYBTBES4ENUzsOY0EvRcqG8yP-2BIq5wnA3xPy8HokDzYvxG1OpZPG-2Bd-2BB5w-2Fq6WNH9-2BduHNu9aLfgRndFbJqpgfaC9ohzNEHxw4-2FXPFiVfmIZlWc32fpxBJxh-2Bh3EAixNlp6fPWI-3D>
    or
    contact us through our discussion forum here
    <http://dispatcher.storyamp.com/ls/click?upn=oubDiL8nP5CjIa7gCEBBH7P3BSOtxsBLVA5mPLfp6v81Mq3AZBGhEthaEiTCI8lu10jx_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDyaRyHwl247mEgsEeFkSfaUxQUsIpB-2F8TqCLK-2Fd86G0EhY3SPJQ3vuBqULPSrpakw69AO-2BpSKuTkaeZcoynCi6u1ouQYwznJ0xlPy-2BhD3TRfGODHNbLl6qK8WX5PCCzUFb68rpJiwJRoLYGWSqS-2FX7iEjViHuOL1MHSjrdnwIjYk-3D>
    .

    Thank you!

    The StoryAmp Posse

    :: amplify your story ::

  3. Support Staff 3 Posted by dmitri on 20 Nov, 2020 03:01 PM

    dmitri's Avatar

    OK, can you reset your password using this link:
    https://www.storyamp.com/users/password/new ?

  4. 4 Posted by Blake Leyh on 20 Nov, 2020 03:13 PM

    Blake Leyh's Avatar

    I have created another account using a different email address - this
    seemed like the most efficient and simple way to solve the problem
    immediately and it seems to be working fine.

    Thanks for your help!

  5. Support Staff 5 Posted by dmitri on 20 Nov, 2020 03:25 PM

    dmitri's Avatar

    Blake, sorry you had this problem. What email address did you use for the
    new account?

  6. 6 Posted by Blake Leyh on 20 Nov, 2020 03:49 PM

    Blake Leyh's Avatar
  7. 7 Posted by Blake Leyh on 20 Nov, 2020 05:00 PM

    Blake Leyh's Avatar

    Because the account wasn't working correctly last night, I couldn't make my
    first release until today. So now I seem to have missed the 6-week advance
    distribution opportunity because my album is released 6 weeks from today.

    That's really a shame!

    Is the cutoff for submitting a new dispatch midnight EST the day before, or
    what? It would be good to know for the future, as I thought if I published
    a dispatch today it would get distributed today.

    Thanks for your help.

  8. Support Staff 8 Posted by dmitri on 20 Nov, 2020 08:12 PM

    dmitri's Avatar

    It's technically 6 weeks plus a day. If you are purchasing a Fancy Listing,
    I can manually push the Dispatch to go out now. If you are only planning on
    doing the Free LIsting, you will have to wait until the 4 week mark when it
    will go out automatically.

  9. 9 Posted by Blake Leyh on 20 Nov, 2020 09:16 PM

    Blake Leyh's Avatar

    Ok Dimitri, I purchased a fancy listing which you can manually push now.
    Thanks!

    Blake Leyh
    [email blocked]

  10. Support Staff 10 Posted by dmitri on 20 Nov, 2020 10:21 PM

    dmitri's Avatar

    Done!

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