Can't confirm or access a new account
When I try to log in it says I need to confirm the account. When I click on the confirmation link in the email it says I have already confirmed. Can't access my account.
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Support Staff 1 Posted by dmitri on 20 Nov, 2020 02:20 PM
Blake,
Can you please see if you just got a confirmation link email? Please try
that and let us know if that doesn't work. Thank you!
The StoryAmp Team
2 Posted by Blake Leyh on 20 Nov, 2020 02:29 PM
Hi Dimitri -
Yes, I got the confirmation email, but the link says I have already
confirmed.
////////////
Hi Blake,
We are writing from StoryAmp, because you have been added to the press list
for rock paper scissors, FlipSwitch PR, or another PR firm that uses
StoryAmp to power their website and email announcements. In order to make
press requests and download music from StoryAmp or any of these websites,
you will need to confirm your account and set a password and other
preferences.
Confirm my account
<http://dispatcher.storyamp.com/ls/click?upn=adFwtKUXPbmGC5eENmbQaqNH0nVbEV-2BQg9tWw5RlwCgkOpAIdkQUYDryOSjtTqk3WhtZmK8S8K9YVDimUfZToPVEoLWftDt96Ir8qH2QMEqnmqMesPNaRVs4-2BZHm1eZAkYGN_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDZ8LpOpd5p-2F2LNAqxl3uvTkL75cFxqGgkBDWirvoap9OR-2Bk3mdsryw1wWsib6mA6EzXHqLObr8EfWQPnCEbwN0IupA-2BRHE8XOD2QQi7BR13XtcarEWvXJwomEjKKYK-2Bp500CVC55hlHhxHNmYTtlnrgCl98qLK0s-2Fzb8k2wcuAlw-3D>
Once you have logged in, click on My Account
<http://dispatcher.storyamp.com/ls/click?upn=adFwtKUXPbmGC5eENmbQaqNH0nVbEV-2BQg9tWw5RlwCjmxP0ZoHLgasXaJZffucSTyK5P_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDo2lmIvuSgyzDFsZCa4zzSTXTwi-2BuoJBCJFUwgiZfFOVqPyk6aWMi6ViU74LNSMxuKPeGvUg7o-2FCedvgbQhDo09S07eNd0HC6iajsPqR2k-2BVEGDZ5EYdwuYPhV3wgdKzRRCMxQ6RXkr5H266WO9Glrkq9S-2FHvF1mowr7mkL7W8wg-3D>
to
update your concert city, genre, and lead time preferences.
If you need help, please check our customer support site here
<http://dispatcher.storyamp.com/ls/click?upn=oubDiL8nP5CjIa7gCEBBH7P3BSOtxsBLVA5mPLfp6v9iesI5ffuDpzda8XytYJzaBqb1_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDJKMJmYyb-2B5bsApPTPj5kAJfufhEUi5J2arqDwYBTBES4ENUzsOY0EvRcqG8yP-2BIq5wnA3xPy8HokDzYvxG1OpZPG-2Bd-2BB5w-2Fq6WNH9-2BduHNu9aLfgRndFbJqpgfaC9ohzNEHxw4-2FXPFiVfmIZlWc32fpxBJxh-2Bh3EAixNlp6fPWI-3D>
or
contact us through our discussion forum here
<http://dispatcher.storyamp.com/ls/click?upn=oubDiL8nP5CjIa7gCEBBH7P3BSOtxsBLVA5mPLfp6v81Mq3AZBGhEthaEiTCI8lu10jx_YLaBHFf7Qfm3j3jvKmmT-2BuL9O2X-2FbpIdFp-2BkERs-2BNV-2Fw17YNEGK7hChEG-2FzBsRnDyaRyHwl247mEgsEeFkSfaUxQUsIpB-2F8TqCLK-2Fd86G0EhY3SPJQ3vuBqULPSrpakw69AO-2BpSKuTkaeZcoynCi6u1ouQYwznJ0xlPy-2BhD3TRfGODHNbLl6qK8WX5PCCzUFb68rpJiwJRoLYGWSqS-2FX7iEjViHuOL1MHSjrdnwIjYk-3D>
.
Thank you!
The StoryAmp Posse
:: amplify your story ::
Support Staff 3 Posted by dmitri on 20 Nov, 2020 03:01 PM
OK, can you reset your password using this link:
https://www.storyamp.com/users/password/new ?
4 Posted by Blake Leyh on 20 Nov, 2020 03:13 PM
I have created another account using a different email address - this
seemed like the most efficient and simple way to solve the problem
immediately and it seems to be working fine.
Thanks for your help!
Support Staff 5 Posted by dmitri on 20 Nov, 2020 03:25 PM
Blake, sorry you had this problem. What email address did you use for the
new account?
6 Posted by Blake Leyh on 20 Nov, 2020 03:49 PM
[email blocked]
7 Posted by Blake Leyh on 20 Nov, 2020 05:00 PM
Because the account wasn't working correctly last night, I couldn't make my
first release until today. So now I seem to have missed the 6-week advance
distribution opportunity because my album is released 6 weeks from today.
That's really a shame!
Is the cutoff for submitting a new dispatch midnight EST the day before, or
what? It would be good to know for the future, as I thought if I published
a dispatch today it would get distributed today.
Thanks for your help.
Support Staff 8 Posted by dmitri on 20 Nov, 2020 08:12 PM
It's technically 6 weeks plus a day. If you are purchasing a Fancy Listing,
I can manually push the Dispatch to go out now. If you are only planning on
doing the Free LIsting, you will have to wait until the 4 week mark when it
will go out automatically.
9 Posted by Blake Leyh on 20 Nov, 2020 09:16 PM
Ok Dimitri, I purchased a fancy listing which you can manually push now.
Thanks!
Blake Leyh
[email blocked]
Support Staff 10 Posted by dmitri on 20 Nov, 2020 10:21 PM
Done!