Dispatch Problem

Andrea Lomuscio's Avatar

Andrea Lomuscio

11 May, 2012 04:02 PM

Hi, I've published a dispatch, but it has not been delivered to journalists yet. why?

  1. 1 Posted by Andrea Lomuscio on 11 May, 2012 04:04 PM

    Andrea Lomuscio's Avatar

    I've set the date to 11 May 2012. is this the problem?

  2. Support Staff 2 Posted by dmitri on 11 May, 2012 05:24 PM

    dmitri's Avatar

    Yes, Dispatches can only go out if the date of the Dispatch activity
    (the concert or the release) is more than 2 weeks out. It is best if
    it is entered into StoryAmp more than 6 weeks before the concert or
    release, as the system s email to press 6, 4, and 2 weeks before each
    activity. Note that the concert or release date MUST be accurate
    though as journalists will unsubscribe from you (or complain to us) if
    you change the date or send out multiple Dispatches for the same

    In addition, the Dispatches are only emailed to journalists if we have
    a matching genre for releases or a matching city for concerts. We have
    100+ concert cities and are adding more. For releases we only have the
    following genres:

    indie rock
    world music

    Thank you,


  3. 3 Posted by Scott Griffin on 03 Jul, 2012 02:35 AM

    Scott Griffin's Avatar

    We paid $300 to have our press release dispatched but it doesn't seem to have gone out. It promotes our recent YouTube video so there is no upcoming release date. Can you help?

    The release is called 'Miracle Apology'.

  4. 4 Posted by team on 03 Jul, 2012 01:40 PM

    team's Avatar

    Hi Scott,

    The reason the Dispatch did not get distributed is that there was not enough time between when you added the Dispatch to StoryAmp and the release date you selected. StoryAmp emails Dispatches to journalists 6, 4, and 2 weeks before the release date (or concert date if it was an event Dispatch). If you have the liberty to select a release date based on your publicity needs, please select a release date at least one day more than 6 weeks away from the time you enter the Dispatch into StoryAmp, that way you get the advantage of having StoryAmp send out your Dispatch three times (6, 4, and 2 weeks before the release date). I went ahead and credited your account back. Please try StoryAmp again when you have enough lead time.

    Thank you!

    Dmitri @ StoryAmp

  5. team closed this discussion on 03 Jul, 2012 01:40 PM.

  6. Scott Griffin re-opened this discussion on 03 Jul, 2012 01:46 PM

  7. 5 Posted by Scott Griffin on 03 Jul, 2012 01:46 PM

    Scott Griffin's Avatar

    Many thanks Dmitri,

    We feel that because it is the release of a YouTube video clip, there is
    still value in a dispatch after it has received some public views. Is it
    possible for you to still forward this dispatch? We are happy to pay for
    this service.

    Kind regards,

    Scott Griffin
    Manager, The Australian Voices

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