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No Link for Soundcloud

oursilentcanvas's Avatar

oursilentcanvas

29 Dec, 2019 09:09 PM

Hello,
All the info claims there is a link to enabling soundcloud on your profile. I see no such option, only the ability to upload audio directly
to the profile. Can someone tell me why I don't see any soundcloud link?
Thanks!

  1. Support Staff 1 Posted by dmitri on 30 Dec, 2019 03:03 PM

    dmitri's Avatar

    I am sorry about that. We used to use SoundCloud entirely to power our
    audio but there were always problems with the connections, so we built our
    own audio hosting. It looks like you found some copy that still mentions
    the SoundCloud connection. Sorry about that! We're down to a one-person
    operation with a dedicated user base. But haven't had the bandwidth to keep
    all the copy up to date.

    Thank you!

    Dmitri Vietze
    founder

  2. 2 Posted by oursilentcanvas on 30 Dec, 2019 03:17 PM

    oursilentcanvas's Avatar

    Hi Dmitri,

    Thank you for the response. I sent an email yesterday as well as I was
    charged 3 times for upgrading to the professional service. This
    is because I was trying to find out what the professional service offered
    and what the options are but there is no information on the site but an
    immediate upcharge
    when adding additional artists. I am currently going to try it, but need
    those additional charges removed. The first charge was for $80 which should
    be the correct one for upgrading from my current/previous premium status.

  3. Support Staff 3 Posted by dmitri on 30 Dec, 2019 04:27 PM

    dmitri's Avatar

    Can you please let me know what email address you used for the account that
    got charged three times? Thank you.

  4. 4 Posted by oursilentcanvas on 30 Dec, 2019 04:47 PM

    oursilentcanvas's Avatar

  5. Support Staff 5 Posted by dmitri on 30 Dec, 2019 04:57 PM

    dmitri's Avatar

    I found the triple billing and refunded you for $100 x two times. I don't
    know why that happened. Thanks for your patience as we resolved this. You
    should see two refunds on your credit card now. Thank you!

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