Unable To Upload Photo

Travis Benson's Avatar

Travis Benson

23 Aug, 2019 09:09 PM

Hi! I'm unable to upload photos to my artist profile. It just keeps loading indefinitely whenever I try to save a file.

  1. Support Staff 1 Posted by dmitri on 23 Aug, 2019 09:13 PM

    dmitri's Avatar

    Travis, what type of file (JPG, PNG?) are you uploading. How many MB?

  2. 2 Posted by Travis Benson on 23 Aug, 2019 09:29 PM

    Travis Benson's Avatar

    They're all JPG.

    2.1, 3.9, 4.8 MB respectively.

  3. Support Staff 3 Posted by dmitri on 23 Aug, 2019 09:30 PM

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    I will need to check with our dev team.

  4. Support Staff 4 Posted by dmitri on 23 Aug, 2019 10:05 PM

    dmitri's Avatar

    Travis, our developer says:

    “The file names have the brackets, e.g.,
    Me-Edited-THIS-IS-THE-ONE-[saved-for-web].jpg,
    which are not valid characters. I've renamed one of the pics and
    re-uploaded, and he should see it now.”

    Please remove the brackets. Thank you!

  5. 5 Posted by Travis Benson on 23 Aug, 2019 10:08 PM

    Travis Benson's Avatar

    Awesome thank you!

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