Can't see my profile or upload music

rnrdjoeman's Avatar


02 Jan, 2014 08:53 PM


My name is Joseph Spence, and ever since yesterday I haven't been able to log into my profile for my band. It says that the problem is seen and is being worked on, I think it was a 500 error. Before that, I tried to upload an mp3 file of my band's music multiple times with no results or luck. There was always a "connectivity or file format" issue even when it was an mp3.

All help is appreciated.
Joseph Spence

  1. Support Staff 1 Posted by dmitri on 02 Jan, 2014 08:56 PM

    dmitri's Avatar

    Hi Joseph,

    I am sorry for the problems. We have an engineer working to solve this bug.
    More soon.

    Thank you,

    Dmitri Vietze
    StoryAmp, LLC

  2. 2 Posted by rnrdjoeman on 03 Jan, 2014 08:48 PM

    rnrdjoeman's Avatar

    Hey Dmitri!

    I can see my profile now, but it still doesn't like the mp3 file I'm trying to upload. And there also seems to be a lack of connectivity with SoundCloud.

  3. Support Staff 3 Posted by dmitri on 03 Jan, 2014 09:50 PM

    dmitri's Avatar

    Thank you, Joseph. Still working on this.

  4. Support Staff 4 Posted by dmitri on 05 Jan, 2014 09:35 PM

    dmitri's Avatar

    Hi Joseph,

    Our engineers have resolved the uploading bug. Please try again and let me
    know how it goes.

    Thank you for your patience in helping us resolve this error,


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