Doubts about pricing, professional plan

David's Avatar

David

08 Oct, 2020 11:04 AM

Hello,

I have questions about the services included in the $ 100 per month price that I have just subscribed to.

I understand that I can have a maximum of 5 artists.
Question: In the future, will I be able to eliminate the 5 current artists to create 5 new active artists?

Lists of gender-specific journalists.
I see that each list of gender specific journalists costs $ 250
Question: Does the $ 100 / month professional plan include free shipping to these specific lists, doesn't it?

I have seen a "SIGN-UP Go Pro! Your first 30 days are FREE!"
But when I entered my credit card details and activated the upgrade, I was automatically charged with a payment of $ 100
Question: How can I get my 30 days free?

I enclose screenshots of all these situations that I claim.

Thank you very much in advance

  1. Support Staff 1 Posted by dmitri on 08 Oct, 2020 07:44 PM

    dmitri's Avatar

    Hi David,

    <<Question: In the future, will I be able to eliminate the 5 current
    artists to create 5 new active artists?>>

    Under My Account, scroll down to My Artists and notice that you can change
    Status from Current to Past. You will not lose the Past artist data. It
    will simply be inactive.

    <<Question: Does the $ 100 / month professional plan include free shipping
    to these specific lists, doesn't it?>>

    Correct, no additional charge for selecting fancy Listing Dispatches
    (emailed) to those lists. However, if this tool is abused, we will restrict
    it for your account. So please only use it for new releases (albums, EPs,
    single).

    <<I have seen a "SIGN-UP Go Pro! Your first 30 days are FREE!"
    But when I entered my credit card details and activated the upgrade, I was
    automatically charged with a payment of $ 100
    Question: How can I get my 30 days free?>>

    I believe the problem is that you created an account on 9/14/20 and then
    upgraded to the Pro level. The system did not see you as a new customer
    eligible for the promotion. However, I have gone ahead and refunded the
    charges so you get 30 free days.

    Thank you,

    The StoryAmp Team

  2. 2 Posted by Microscopi - Da... on 08 Oct, 2020 08:49 PM

    Microscopi - David Mullor's Avatar

    Wow, dmitri!

    Thanks for your reply and for the 30 free days!
    I think I will enjoy StoryAmp for my level. I tried the free version and it
    works!

    Best regards
    ___

    *David Mullor */ Productor fonogràfic
    *Web:* www.microscopi.cat / *Telèfon: *+34 627 893 287

    Missatge de dmitri <[email blocked]> del dia dj., 8 d’oct.
    2020 a les 21:44:

  3. Support Staff 3 Posted by dmitri on 08 Oct, 2020 08:54 PM

    dmitri's Avatar

    Go get 'em, tiger!

  4. 4 Posted by Microscopi - Da... on 08 Oct, 2020 10:36 PM

    Microscopi - David Mullor's Avatar

    Please, can you delete the screenshots attached at my message in the
    support forum?
    I can't edit the post and there are personal information

    Thank you!
    ___

    *David Mullor */ Productor fonogràfic
    *Web:* www.microscopi.cat / *Telèfon: *+34 627 893 287

    Missatge de dmitri <[email blocked]> del dia dj., 8 d’oct.
    2020 a les 22:54:

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