Can't access my account

RAS Creative's Avatar

RAS Creative

16 Jun, 2020 02:46 PM

Hello. I already signed up for StoryAmp a while ago, and thought that Artist registration is free. But when I log-in, I now get this message:
 
Current Plan: Promo Premium Plan: $30/month (Cancelled)
Upgrade Plan Downgrade Plan
No billing info on file
Update Billing

  1. Support Staff 1 Posted by dmitri on 16 Jun, 2020 03:07 PM

    dmitri's Avatar

    Hi RAS Creative,

    Do you have an alternate email address you could use to start a new account
    again? If not, the best option would be to update your billing info with a
    credit card but then downgrade to the Free Account. If somehow you get
    charged when you were not expecting to switch back to the Premium plan,
    just let us know and we will credit it back.

    Thank you!

  2. Support Staff 2 Posted by dmitri on 11 Jul, 2020 01:53 PM

    dmitri's Avatar

    Hi RAS Creative,

    Were you able to solve this problem with the solution we suggested?

    Thank you!

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