fancy listings

L. White's Avatar

L. White

20 Apr, 2020 04:04 PM

Since a pro member gets free fancy listings to their events, why can't you allow a release to get that benefit now? There are no events to list, so no one is getting that. I have a new album coming out in June and it is inspired by the pandemic. I'd like more people to pay attention to songs like Limbo King, Pandemic, Quarantine and She-Devil. Why not? You can't be doing the same amount of business with no events happening.

  1. Support Staff 1 Posted by dmitri on 21 Apr, 2020 09:45 AM

    dmitri's Avatar

    Hello,

    The Release Dispatch is $250 per release. If you would like to give it a
    try, we can credit back your $30 monthly fee. We have found that the $250
    feen to do release PR via StoryAmp is a fraction of the cost to hire a PR
    firm.

    Thank you,

    The StoryAmp Team

  2. 2 Posted by Marco on 01 Jul, 2020 02:04 PM

    Marco's Avatar

    I signed to a premium (5min ago) to get access to the free fancy listings. But didn't happen. So why Am I paying 30$ a month? I want my money back!

  3. Support Staff 3 Posted by dmitri on 11 Jul, 2020 01:50 PM

    dmitri's Avatar

    Hi Josh,

    We noticed that we never heard back from you on this, but it sounds like
    you did not use the Premium Account, so we refunded your credit card the
    $30 fee. Please let us know if you have any other questions. If you would
    like to try the release Fancy Listing, use the code "rps50" for a 50%
    discount which brings the fee down to $125 from $250.

    Thank you,

    The StoryAmp Team

  4. 4 Posted by Marco Tornnelly on 11 Jul, 2020 01:52 PM

    Marco Tornnelly's Avatar

    Thank you so much for your help

    On Sat., Jul. 11, 2020, 9:50 a.m. dmitri, <[email blocked]>
    wrote:

  5. Support Staff 5 Posted by dmitri on 11 Jul, 2020 01:54 PM

    dmitri's Avatar

    You bet. Stay safe out there and please try out StoryAmp when the time is
    right. Please let us know if we can help out.

    Take care,

    The StoryAmp Team

  6. 6 Posted by Marco Tornnelly on 13 Jul, 2020 11:24 PM

    Marco Tornnelly's Avatar

    Hi Dimitri.
    You told me that the payment I did will be back to my credit card. But
    didn't.
    Can you take a look for me, please?

    On Sat., Jul. 11, 2020, 9:54 a.m. dmitri, <[email blocked]>
    wrote:

  7. Support Staff 7 Posted by dmitri on 14 Jul, 2020 07:21 PM

    dmitri's Avatar

    Hi Marco,

    I checked again and our billing software shows we refunded $30 on July 11.
    Please check your credit card account and see if you got a $30 refund. If
    it does not list StoryAmp, please look for either Gravity Payments or
    Cheddar as those are the two companies we use to process payments and
    refunds. Please give it another 48 hours and let us know if it has not
    shown up in your account.

    Thank you,

    The StoryAmp Team

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