Billing
Hi, I have just upgrade my plan to see how its works...and did not see any special info like this is for one month or anything like tat, so I downgrade it again, but I saw tat my bank past 30 $ to storyamp. The question is if I upgrade again, to use tis month the new opportunities (fancy list, press etc), I have to pay again?.
Can you upgrade it for me to try this month, and I will see in the next month if I pay again,
Best, Regards
Carlos (aka deeplastik)
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by dmitri on 14 Sep, 2014 12:41 AM
Carlos,
Go ahead and upgrade again and if you get charged again, please let me know and I'll take care of it.
Thank you,
Dmitri
founder
2 Posted by deeplastik on 14 Sep, 2014 02:48 AM
Ok...let me 1 min
3 Posted by deeplastik on 14 Sep, 2014 03:11 AM
Mmmm, Yes I have payed again...2 time 30 $...
check it to confirm please
Carlos
Support Staff 4 Posted by dmitri on 14 Sep, 2014 11:51 AM
Carlos,
I credited you back for the second payment.
Thank you,
Dmitri
5 Posted by Giselle on 15 Oct, 2014 09:29 PM
Hi, I meant to only upgrade to premium ($30), but I think it upgraded to a level over that. Looks like I got upgraded/charged for the $30 and then for the $100. I only want to try the premium for $30 per month. Please can you make sure I am not over charged? It certainly looks that way.
Also, I thought I got "fancy listings" with the premium upgrade, but the option is still coming up as an up-charge. If I cannot access the promised functions I just want to downgrade to "free", because I don't see a benefit for the monthly charge otherwise.
Thanks for addressing this as soon as possible.
Support Staff 6 Posted by dmitri on 15 Oct, 2014 09:34 PM
Hi Giselle,
I will contact you directly via email to resolve this.
Thank you,
Dmitri Vietze
founder
StoryAmp