tag:support.storyamp.com,2011-09-16:/discussions/problems/78-facebook-connectionStoryAmp: Discussion 2016-08-12T01:45:58Ztag:support.storyamp.com,2011-09-16:Comment/217586452012-11-30T11:46:08Z2012-11-30T11:46:08ZFacebook Connection<div><p>Hi Kris,</p>
<p>Where are you trying to connect Facebook? We do not have an
official<br>
Facebook Connect function within StoryAmp, so I am a bit confused
how<br>
to help you.</p>
<p>Thank you,</p>
<p>Dmitri Vietze<br>
founder/CEO<br>
StoryAmp</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/217586452012-11-30T21:43:27Z2012-11-30T21:43:28ZFacebook Connection<div><p>It displays the message automatically every time I go to my
profile page. Also, when I click "BandPage Connect" all I get is a
gray box.</p></div>Kristag:support.storyamp.com,2011-09-16:Comment/217586452012-11-30T22:51:05Z2012-11-30T22:51:05ZFacebook Connection<div><p>Oh I am sorry, I didn't realize you were talking about
BandPage<br>
Connect. What Internet browser are you suing (Safari, Firefox,
Chrome)<br>
and what version?</p>
<p>Thank you,</p>
<p>Dmitri</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/217586452012-12-01T23:48:52Z2012-12-01T23:48:53ZFacebook Connection<div><p>I'm using the most up to date version of Firefox.</p></div>Kristag:support.storyamp.com,2011-09-16:Comment/217586452012-12-04T16:16:51Z2012-12-04T16:16:51ZFacebook Connection<div><p>Hi Kris,</p>
<p>I got a different error when I tried. Is it still producing the
same result<br>
for you? I have an engineer lookign at this right now. Thank you
fro<br>
pointing out the bug!</p>
<p>Dmitri</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/217586452012-12-04T19:31:53Z2012-12-04T19:31:54ZFacebook Connection<div><p>I tried going to the page now and it showed text in the box but
it was still grayed out and unclickable. I've reloaded a few times
and now I'm getting the original bug of just a gray box with no
text.</p></div>Kristag:support.storyamp.com,2011-09-16:Comment/217586452012-12-04T19:57:49Z2012-12-04T19:57:49ZFacebook Connection<div><p>Hi Kris,</p>
<p>Thanks for the continued feedback. I contacted BandPage earlier
today and<br>
they are working on the problem on their end. Hopefully this will
be<br>
resolved in the next day.</p>
<p>Thank you!</p>
<p>Dmitri</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/217586452012-12-06T21:42:15Z2012-12-06T21:42:15ZFacebook Connection<div><p>Hi Kris,</p>
<p>I asked BandPage for an update on this, but have not heard back
yet. I just<br>
tested the functionality in Firefox and it worked for me, so they
may have<br>
fixed it. Does it work for you now?</p>
<p>I apologize for the inconvenience.</p>
<p>Thank you for your patience and for staying in touch with me
about this as<br>
we get it resolved!</p>
<p>Dmitri</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/217586452012-12-07T09:35:25Z2012-12-07T09:44:40ZFacebook Connection<div><p>Nope, unfortunately I'm still getting the gray box.</p></div>Kristag:support.storyamp.com,2011-09-16:Comment/217586452012-12-07T21:20:32Z2012-12-07T21:20:32ZFacebook Connection<div><p>Hi Kris,</p>
<p>I got this response from BandPage:</p>
<ul>
<li>Verify the customer has a BandPage by going to BandPage.com and
logging into the Band's editor</li>
<li>Log out of Facebook, and log back in</li>
<li>See if it works in Chrome</li>
</ul>
<p>Please try that and let me know.</p>
<p>Thank you,.</p>
<p>Dmitri</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/217586452012-12-12T20:12:34Z2012-12-12T20:12:34ZFacebook Connection<div><p>Did that work, Kris?</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/217586452012-12-12T20:37:52Z2012-12-12T20:37:54ZFacebook Connection<div><p>I thought that since the error message referred to Facebook, it
was looking to connect to my Facebook Band Page. I don't have a
BandPage however I'm still getting the gray box.</p></div>Kristag:support.storyamp.com,2011-09-16:Comment/217586452012-12-13T02:53:37Z2012-12-13T02:53:37ZFacebook Connection<div><p>Kris,</p>
<p>If you would like to use the BandPage Connect function, you will
need to go to <a href=
"http://www.BandPage.com">www.BandPage.com</a> website and create
an account there before linking it to StoryAmp. We have no direct
Facebook connection functionality.</p>
<p>Thank you,</p>
<p>Dmitri</p></div>dmitri