Captcha problem

jack's Avatar

jack

27 Sep, 2012 10:24 PM

Hi Story Amp team,

I wanted to make an account / sign up, but the Captcha thing didn't work at all.
My browser didn't recognize it, and it just told me (after trying to Sign Up) that it wasn't the right answer to verify that I'm human.
My mouse, didn't change into a hnad-sign when hoovered accross that verification/captcha square...
Dunno what to do / would like to join though
Any other way to do so ?
Kind Regards
Jack Elister

  1. 1 Posted by Andrew on 27 Sep, 2012 11:15 PM

    Andrew's Avatar

    I found this to be confusing, causing frustration as I had to reenter my proposed password twice each time i was unable to correctly operate the video game.
    After the first confusion thinking it was an ad popup it still took many tries to grasp and complete the animated task.

    This may be great for casual gamers, but for those of us who spend most of our time dealing with words and numbers it is disorienting and infantalizing. I feel condescended to and manipulated.

    I am not a toddler and I don't enjoy being forced to play a cartoony video game in order to do business. Especially one that is buggy and difficult to operate on varying devices.

    Captcha is a pain but this is just as bad or worse for those of us who are not angry bird tossers or farmville fans.

  2. Support Staff 2 Posted by dmitri on 28 Sep, 2012 12:28 AM

    dmitri's Avatar

    Jack, I have contacted you directly to help you set up an account if you are still having problems. Sorry about that. I am not really sure what the problem is, but I am more than happy to help you get your account setup directly.

    Thank you!

    Dmitri
    founder
    StoryAmp

  3. Support Staff 3 Posted by dmitri on 28 Sep, 2012 12:31 AM

    dmitri's Avatar

    Andrew, I apologize the captcha has been so frustrating to use. We used the traditional ReCaptcha earlier and found that even WE could not read the letters clearly enough to type them, so we tried something innovative and new. From what I understand from researching Captchas, spambots eventually figure out a way around them, and then the captcha engineers have to make the tests harder and harder. We had hoped the Are You a Human system was more playful and easier. If other users prove to have as much difficulty as you, we will have to find yet another alternative. This is great feedback and I appreciate you taking the time to give it. Meanwhile, were you finally able to get an account started?

    I really do appreciate the effort you took to sign up and leave this feedback. I hope from here out you have a great experience with StoryAmp!

    With respect,

    Dmitri
    founder
    StoryAmp

  4. 4 Posted by Andrew Jon Thom... on 28 Sep, 2012 02:09 AM

    Andrew Jon Thomson's Avatar

    Thanks Dmitri
    I eventually got my account started.
    My suggestion would be to give users a choice of methods

    Another possibility to consider is that you may find this type of system is
    not truly needed. I use several different types of systems on my various
    websites. Surprisingly, I have found that my spam bot blocking
    communication forms attract way more modern spam bots than my unprotected
    addresses and sign up forms.

    As modern spammers constantly adapt to new technologies, as you pointed
    out, they must necessarily pay less and less attention to older ones, which
    has resulted in a greatly lessened incidence of attacks on unprotected
    forms supplanted by an intense focus on attacking all the latest captcha
    and other protection schemes.

    More and more sites are dumping the endless cycle of the captcha scheme
    arms race (remember what bankrupted the USSR?) in favor of a good old
    fashioned email confirmation link.

    Just a left field suggestion to ponder, or better yet, to test! Better to
    know than to assume either way, but often the tried and true simple
    solution is a lot more effective and less trouble than trying to keep ahead
    of the latest gizmos all the time.

    Thanks
    Andrew

  5. 5 Posted by Andrew Jon Thom... on 28 Sep, 2012 02:18 AM

    Andrew Jon Thomson's Avatar

    One more point about are you human

    Having an animated mini game suddenly pop open unexpectedly is
    fundamentally the biggest problem
    An animated mini game popup is most often (ie always until now) associated
    with unwanted spammy advert popups of the worst kind.

    Popuos with games are almost always insidious scams.

    The idea is great except they are fighting the psychology of the web which
    has trained prudent users to avoid these game popups like the plague.

    It seems a fatal flaw in this otherwise clever idea.

    That and the fact that some of us do not like video games. Like me.

    Again, giving users a clearly stated choice of methods would help with both
    issues.
    Though a simple tried and true email confirmation link always seems to work!
    Thanks
    Andrew

  6. Support Staff 6 Posted by dmitri on 28 Sep, 2012 02:31 AM

    dmitri's Avatar

    Excellent points, Andrew. I'll take it to the engineers. Thank you!

    Dmitri

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac