tag:support.storyamp.com,2011-09-16:/discussions/problems/364-no-link-for-soundcloudStoryAmp: Discussion 2019-12-30T16:57:32Ztag:support.storyamp.com,2011-09-16:Comment/479520102019-12-29T21:09:26Z2019-12-29T21:09:28ZNo Link for Soundcloud<div><p>Hello,<br>
All the info claims there is a link to enabling soundcloud on your profile. I see no such option, only the ability to upload audio directly<br>
to the profile. Can someone tell me why I don't see any soundcloud link?<br>
Thanks!</p></div>oursilentcanvastag:support.storyamp.com,2011-09-16:Comment/479520102019-12-30T15:03:14Z2019-12-30T15:03:14ZNo Link for Soundcloud<div><p>I am sorry about that. We used to use SoundCloud entirely to power our<br>
audio but there were always problems with the connections, so we built our<br>
own audio hosting. It looks like you found some copy that still mentions<br>
the SoundCloud connection. Sorry about that! We're down to a one-person<br>
operation with a dedicated user base. But haven't had the bandwidth to keep<br>
all the copy up to date.</p>
<p>Thank you!</p>
<p>Dmitri Vietze<br>
founder</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/479520102019-12-30T15:17:35Z2019-12-30T15:17:35ZNo Link for Soundcloud<div><p>Hi Dmitri,</p>
<p>Thank you for the response. I sent an email yesterday as well as I was<br>
charged 3 times for upgrading to the professional service. This<br>
is because I was trying to find out what the professional service offered<br>
and what the options are but there is no information on the site but an<br>
immediate upcharge<br>
when adding additional artists. I am currently going to try it, but need<br>
those additional charges removed. The first charge was for $80 which should<br>
be the correct one for upgrading from my current/previous premium status.</p></div>oursilentcanvastag:support.storyamp.com,2011-09-16:Comment/479520102019-12-30T16:27:45Z2019-12-30T16:27:45ZNo Link for Soundcloud<div><p>Can you please let me know what email address you used for the account that<br>
got charged three times? Thank you.</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/479520102019-12-30T16:47:32Z2019-12-30T16:47:32ZNo Link for Soundcloud<div><p>Hi Dmitri,<br>
Should be<br>
<a href="mailto:oursilentcanvas@gmail.com">oursilentcanvas@gmail.com</a></p>
<p>In resonance,</p>
<p><a href="http://www.ghostagainstghost.com">www.ghostagainstghost.com</a><br>
<a href="http://www.christopherbono.com">www.christopherbono.com</a><br>
<a href="http://www.oursilentcanvas.org">www.oursilentcanvas.org</a><br>
<a href="http://www.tsyphurzalan.com">www.tsyphurzalan.com</a></p></div>oursilentcanvastag:support.storyamp.com,2011-09-16:Comment/479520102019-12-30T16:57:31Z2019-12-30T16:57:31ZNo Link for Soundcloud<div><p>I found the triple billing and refunded you for $100 x two times. I don't<br>
know why that happened. Thanks for your patience as we resolved this. You<br>
should see two refunds on your credit card now. Thank you!</p></div>dmitri