Never received my email confirmation

Aleena Headrick's Avatar

Aleena Headrick

24 Oct, 2011 03:58 AM

Hello, after signing up, I waited to receive my email confirmation and it never arrived. I came back to the site and had the confirmation re-sent - again it never arrived. I would really like to be able to create a profile. Please advise.

Aleena

  1. 1 Posted by garrett on 24 Oct, 2011 05:41 PM

    garrett's Avatar

    Hello Aleena,

    We apologize for any inconvenience. Please check your spam folder first, if you cannot find anything there go to the following link: https://www.storyamp.com/users/confirmation/new and resend your email address.

    If that does not work please let us know and we'll continue troubleshooting.

    Thank you

  2. 2 Posted by aleena on 24 Oct, 2011 09:31 PM

    aleena's Avatar

    No email in the spam folder. No email about several hours after
    re-sending my email address.

    Aleena

  3. 3 Posted by Venedel on 26 Oct, 2012 03:34 PM

    Venedel's Avatar

    Hi, I am having the same problem.

    I signed up yesterday, waited hours and never received my confirmation. And still today I have received nothing, both in my inbox and spam.

    I would really like to sign up. Please provide me with assistance in this process.

    Venedel

  4. Support Staff 4 Posted by dmitri on 26 Oct, 2012 04:42 PM

    dmitri's Avatar

    Venedel, I tried re-signing you up. Did you get the confirmation email now? Dmitri

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