or Create a profile

Home → Problems →

Error Message When Uploading Song

Brittany's Avatar

Brittany

01 Jun, 2015 07:16 PM

Hello!

I am having trouble uploading a song. It is an mp3 file and I have tried both a 3.56MB and 7.88MB file. They both result in an error message saying "There was an error processing the song. Please check that it is a valid mp3/WAV file." I tried uploading a different song that is an even larger mp3, and it uploaded with no problem. The file is not corrupt and plays perfectly. Any help is appreciated.

Thanks!

  1. Support Staff 1 Posted by dmitri on 11 Jun, 2015 11:56 AM

    dmitri's Avatar

    Hey Brittany,

    Seeing that you have successfully uploaded various MP3s and Wavs to all three of your artists and I just test uploaded a wav file at 36 MB with no problem, it's safe to say something is wrong with that specific track.

    Maybe try converting it to 320 kbps in your iTunes and see if that works?

    Please keep me updated on your status.

    Thank you,
    Dmitri @ StoryAmp

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

  • New Issue

  • Conversation Started

    A conversation has been started with the StoryAmp staff to resolve this discussion.

  • Close the discussion

Private Permissions

This discussion is private. Only you and StoryAmp support staff can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

22 Oct, 2019 07:01 PM Partnerships
23 Aug, 2019 10:08 PM Unable To Upload Photo
21 Jul, 2019 07:00 AM New Account / Sign up - Not Getting Confirmation e-mail ?
17 Jun, 2019 11:34 AM What primary track should I post with a dispatch, and should the dispatch be the day of release?
18 Feb, 2019 04:09 PM release date less than 2 weeks

Recent Articles

Distributing to the Press (for artists)
Activity Log (for artists)
SoundCloud and Audio (for artists)
Profile (for artists)