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Error Message When Uploading Song

Brittany's Avatar

Brittany

01 Jun, 2015 07:16 PM

Hello!

I am having trouble uploading a song. It is an mp3 file and I have tried both a 3.56MB and 7.88MB file. They both result in an error message saying "There was an error processing the song. Please check that it is a valid mp3/WAV file." I tried uploading a different song that is an even larger mp3, and it uploaded with no problem. The file is not corrupt and plays perfectly. Any help is appreciated.

Thanks!

  1. Support Staff 1 Posted by dmitri on 11 Jun, 2015 11:56 AM

    dmitri's Avatar

    Hey Brittany,

    Seeing that you have successfully uploaded various MP3s and Wavs to all three of your artists and I just test uploaded a wav file at 36 MB with no problem, it's safe to say something is wrong with that specific track.

    Maybe try converting it to 320 kbps in your iTunes and see if that works?

    Please keep me updated on your status.

    Thank you,
    Dmitri @ StoryAmp

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