Photos not displaying correctly

Ayana's Avatar

Ayana

19 Jun, 2014 05:05 PM

HI! I am trying to upload some photos to my artist profile but they are not displaying correctly. The tops of all the photos get cut off. Is there anyway to correct this problem? I can provide a link to my profile if you need it. Thanks!

  1. Support Staff 1 Posted by dmitri on 23 Jun, 2014 07:28 PM

    dmitri's Avatar

    Hi Ayana,

    When you got to your Dispatch Preview or Artist Page, and click on the
    photo and download the original image, are the photos still getting cut
    off?

    Thank you,

    Dmitri Vietze
    founder/CEO
    StoryAmp, LLC

  2. 2 Posted by Ayana Soyini on 24 Jun, 2014 04:37 PM

    Ayana Soyini's Avatar

    Hi Dmitri,

    No, when I download the original photos from my artist page they are not
    getting cut off.

    Ayana

  3. Support Staff 3 Posted by dmitri on 25 Jun, 2014 03:15 PM

    dmitri's Avatar

    Hi Ayana,

    When we created our platform we used an existing method for uploading the
    photo and having it automatically create "thumbnails." The idea was to keep
    the cost of building the application low and making it simple for users.
    However, we are in the process of creating a "framing" tool to allow users
    to control how the thumbnails are rendered on your StoryAmp profiles and
    dispatches.

    Thank you for your patience!

    Dmitri Vietze
    CEO/founder
    StoryAmp, LLC

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac