Your site won't let me downgrade.

booking's Avatar

booking

12 May, 2014 09:14 PM

Your site refused to let me downgrade. We can't afford this right now.

  1. Support Staff 1 Posted by dmitri on 13 May, 2014 01:52 PM

    dmitri's Avatar

    Can you please tell me what you attempted to do, how you attempted, and
    what happened? I will help you get this fixed right away.

    Thank you,

    Dmitri Vietze
    founder
    StoryAmp, LLC

  2. 2 Posted by booking on 13 May, 2014 04:07 PM

    booking's Avatar

    I was trying to downgrade the account so I wouldn't be charged $30, but my
    credit card needed to be re-entered. I updated the CC # then tried to
    downgrade. The screenshot shows the error I got. The error states:

    * Cannot change to this plan due to current usage restrictions. Possible
    > causes: currently exceeding the number of allowed premium artists for your
    > new plan.

    <http://bit.ly/sHSFGate>

    *"Loud Guitars"*, <http://bit.ly/sHSFGate>May Black's voice
    delivers<http://bit.ly/sHSFGate>

  3. Support Staff 3 Posted by dmitri on 13 May, 2014 04:13 PM

    dmitri's Avatar

    I am not sure why it issued that error, but I was able to manually able to
    downgrade your account. Please take a look at your account and let me know
    if you have any other questions or need anything else.

    Thank you and apologies for the inconvenience!

    Dmitri

  4. 4 Posted by booking on 13 May, 2014 04:16 PM

    booking's Avatar

    Hi Dmitri, I love storyamp and have been singing its praises to my friends. We just don't have that much going on right now and I can't afford the $30 at the moment. I plan to re-up to premium later this year.

    Will I still be charged?
    Rip

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