can't update profile

james's Avatar

james

01 Mar, 2014 04:21 PM

getting this error when I try to update profile:

We're sorry, but something went wrong.
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Please wait a few seconds and re-load page.

  1. 1 Posted by contact on 07 Mar, 2014 03:10 PM

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    We are having the same issue... we can’t edit ‘https://www.storyamp.com/artist/edit"

  2. Support Staff 2 Posted by dmitri on 10 Mar, 2014 06:26 PM

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    Hey guys,

    I apologize for these issues, we've been seeing this one a few times recently. Please tell me something -

    Did one of both of you use the BandPage connect in the beginning for your profile? Everything looked good, you hit save, then try to go back in and won't let you?

    Is this what happened?

    Thanks,
    Garrett @ StoryAmp.com

  3. 3 Posted by contact on 10 Mar, 2014 06:48 PM

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    Yes.. Petty Theft uses BandPage and that is how we setup in the beginning.

    We can't edit profile at all now.

  4. 4 Posted by contact on 10 Mar, 2014 06:54 PM

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    Yes.. Petty Theft did in the beginning.

    We can't edit profile at all now.

  5. Support Staff 5 Posted by dmitri on 11 Mar, 2014 03:10 PM

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    I believe this is your problem then unfortunately. I think the best way to proceed is to create a second account (make it "Petty Theft 2", then don't use the BandPage connect, just upload materials yourself (they have recently changed their system and we are seeing problems") then delete the first account, then take off the "2" on the new account.

    This all make sense?

    Please email me at [email blocked] to let me know how this goes and maybe I can help with any other issues as well.
    Thanks,
    Garrett @ StoryAmp

  6. 6 Posted by contact on 11 Mar, 2014 03:22 PM

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    Are you basically saying that you no longer connect to Bandpage??
    I don't want to rebuild my page. You guys should resolve this.

  7. Support Staff 7 Posted by dmitri on 11 Mar, 2014 03:55 PM

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    Could you please give me a call at 812-339-1816 to get this problem resolved easier?

    Thanks,
    Garrett @ StoryAmp

  8. Support Staff 8 Posted by dmitri on 11 Mar, 2014 04:05 PM

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    I just did the BandPage sync, created a Profile and Dispatches and can still go in and out of the Profile section, so I'm having a hard time recreating your problem.

    Will need to know more details

  9. 9 Posted by contact on 11 Mar, 2014 04:18 PM

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    It certainly appears that we are not the only ones with this issue. I see a number of other support tickets stating this.
    We have not changed anything on StoryAmp, and have had our accounts setup for some time, you can see past exchanges I have had with Dmitri.
    Our BandPage is updated occasionally, with new content, our SoundCloud was updated with new content. All of a sudden, this started happening after creating a new dispatch.

  10. Support Staff 10 Posted by dmitri on 11 Mar, 2014 04:27 PM

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    I believe others are having this issue as well. Question - When creating a new Dispatch, did you happen to use the Songkick function?

  11. 11 Posted by contact on 11 Mar, 2014 05:43 PM

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    Yes... I only have created dispatches from Import via Songkick.

  12. Support Staff 12 Posted by dmitri on 11 Mar, 2014 06:54 PM

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    Great this is helpful info. Our programmers are trying to recreate the problem now.

    Just so you know, everything within StoryAmp works fine, it's only when connecting to outside sources is when we see some problems arise. Even though it may take longer, you can always go in and build everything through StoryAmp exclusively.

    Regardless, we hope to have this issue resolved soon.

    Thank you for your patience,
    Garrett @ StoryAmp

  13. Support Staff 13 Posted by dmitri on 12 Mar, 2014 02:30 PM

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    Dear James & Petty Theft,

    We have now resolved this issue and you should be able to properly update your profiles now. Please let us know if you have anymore issues.

    Thank you,
    Garrett @ StoryAmp

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