tag:support.storyamp.com,2011-09-16:/discussions/problems/162-problems-with-uploading-audio-and-photoStoryAmp: Discussion 2016-05-26T16:40:07Ztag:support.storyamp.com,2011-09-16:Comment/307477322013-12-24T16:04:24Z2013-12-24T16:04:26ZProblems with uploading audio and photo<div><p>I have opened a free account for Smooth Brew.</p>
<p>When I try to upload a single jpg photo I consistently get an
error that there may be a problem with my Internet connection, it
is an invalid file type, or I am trying to upload more than one
file. I've tried a png photo as well with the same result.</p>
<p>When I try to upload either a wav or mp3 audio file I
consistently get an error that there may be a problem with my
Internet connection or it is an invalid file type. However, the
site thinks I have a file uploaded as the main profile page now
indicates "edit file" rather than upload, although nothing shows up
on the "create set" page as having a file uploaded.</p></div>Walt Lammerttag:support.storyamp.com,2011-09-16:Comment/307477322013-12-24T16:27:35Z2013-12-24T16:27:35ZProblems with uploading audio and photo<div><p>Hi Walt,</p>
<p>Sorry for the problems you're having. Can you please try a
smaller file size (fewer MBs) and see if that resolves the problem.
Please use JPGs for photos and MP3s for audio. Please let us know
whether or not this resolves the problem.</p>
<p>Thank you for using StoryAmp while everyone else is shopping at
WalMart. ;)</p>
<p>Dmitri Vietze<br>
founder<br>
StoryAmp, LLC</p></div>dmitritag:support.storyamp.com,2011-09-16:Comment/307477322013-12-24T16:52:21Z2013-12-24T16:52:22ZProblems with uploading audio and photo<div><p>Thanks for the quick response.</p>
<p>I tried a 284 KB jpg file with same results on the upload photo
page.</p>
<p>I tried a 422 KB mp3 file with same results. The system does
think the<br>
file is uploaded because when I try to upload another file it tells
me I<br>
can't have more than one audio file. But the file is not showing up
in<br>
the Create a Set web page.</p>
<p>Walt Lammert</p></div>Walt Lammerttag:support.storyamp.com,2011-09-16:Comment/307477322013-12-24T17:19:21Z2013-12-24T17:19:22ZProblems with uploading audio and photo<div><p>I am using Windows 7, 64 bit and have tried both Firefox v26 and
IEv11<br>
with same results.</p>
<p>Walt Lammert</p></div>Walt Lammerttag:support.storyamp.com,2011-09-16:Comment/307477322013-12-24T17:22:13Z2013-12-24T17:22:13ZProblems with uploading audio and photo<div><p>Also Google Chrome v31, same results</p>
<p>Walt Lammert</p></div>Walt Lammerttag:support.storyamp.com,2011-09-16:Comment/307477322014-01-01T19:28:27Z2014-01-01T19:28:27ZProblems with uploading audio and photo<div><p>Hi Walt,</p>
<p>Just to close the thread on our customer support website....
please check<br>
your email account as I emailed you to continue to problem solve
this.</p>
<p>Thank you for using StoryAmp!</p>
<p>Dmitri Vietze<br>
founder</p></div>dmitri