Problems with uploading audio and photo

Walt Lammert's Avatar

Walt Lammert

24 Dec, 2013 04:04 PM

I have opened a free account for Smooth Brew.

When I try to upload a single jpg photo I consistently get an error that there may be a problem with my Internet connection, it is an invalid file type, or I am trying to upload more than one file. I've tried a png photo as well with the same result.

When I try to upload either a wav or mp3 audio file I consistently get an error that there may be a problem with my Internet connection or it is an invalid file type. However, the site thinks I have a file uploaded as the main profile page now indicates "edit file" rather than upload, although nothing shows up on the "create set" page as having a file uploaded.

  1. Support Staff 1 Posted by dmitri on 24 Dec, 2013 04:27 PM

    dmitri's Avatar

    Hi Walt,

    Sorry for the problems you're having. Can you please try a smaller file size (fewer MBs) and see if that resolves the problem. Please use JPGs for photos and MP3s for audio. Please let us know whether or not this resolves the problem.

    Thank you for using StoryAmp while everyone else is shopping at WalMart. ;)

    Dmitri Vietze
    founder
    StoryAmp, LLC

  2. 2 Posted by Walt Lammert on 24 Dec, 2013 04:52 PM

    Walt Lammert's Avatar

    Thanks for the quick response.

    I tried a 284 KB jpg file with same results on the upload photo page.

    I tried a 422 KB mp3 file with same results. The system does think the
    file is uploaded because when I try to upload another file it tells me I
    can't have more than one audio file. But the file is not showing up in
    the Create a Set web page.

    Walt Lammert

  3. 3 Posted by Walt Lammert on 24 Dec, 2013 05:19 PM

    Walt Lammert's Avatar

    I am using Windows 7, 64 bit and have tried both Firefox v26 and IEv11
    with same results.

    Walt Lammert

  4. 4 Posted by Walt Lammert on 24 Dec, 2013 05:22 PM

    Walt Lammert's Avatar

    Also Google Chrome v31, same results

    Walt Lammert

  5. Support Staff 5 Posted by dmitri on 01 Jan, 2014 07:28 PM

    dmitri's Avatar

    Hi Walt,

    Just to close the thread on our customer support website.... please check
    your email account as I emailed you to continue to problem solve this.

    Thank you for using StoryAmp!

    Dmitri Vietze
    founder

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac