Soundcloud issue

noah's Avatar

noah

13 Mar, 2013 02:43 AM

I indicated at a particular set for Soundcloud listening and it pulled in a bunch of material that should not be there.

What should I do?

Thanks Dmitri.

  1. Support Staff 1 Posted by dmitri on 13 Mar, 2013 04:26 AM

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    Hmmm. You mean there are more tracks showing up than in the set? Please go to SoundCloud and double check the set content.

    Thx!

    Dmitri

  2. 2 Posted by noah on 13 Mar, 2013 04:27 AM

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    I figured it out. I had to disconnect and reconnect again. It was being buggy

    NOAH

    USA mobile: 917 207-1414
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  3. Support Staff 3 Posted by dmitri on 21 Mar, 2013 02:03 PM

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    Hi Noah,

    Sorry about the problems with the SoundCloud set. Was there anything in particular that you changed or noticed that caused this other than SoundCloud possibly just being buggy? We have seen some inconsistent behavior with the SoundCloud connection, but it's not consistently replicable, so we do not know if there is a certain combination of behaviors or factors causing it.

    We will be launching our own audio server in the next few weeks. For users that want to use our audio server instead of SoundCloud, it means SoundCloud users will have to upload a second time, but we will have more control over the audio quality. We will keep SoundCloud Connect as an option as well.

  4. 4 Posted by noah on 21 Mar, 2013 02:29 PM

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    I deleted everything and started again. Ugh

    Sent from my iPhone

  5. Support Staff 5 Posted by dmitri on 21 Mar, 2013 02:36 PM

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    That sucks. At one point we were seeing problems with SoundCloud when a user there had added a lot of meta data (biographies, etc. ). This will all be fixed with our new audio server.

    Sorry for all the trouble. If you figure out which variables introduced the bugs, I would love to know.

    Thank you!

    Dmitri

  6. 6 Posted by noah on 21 Mar, 2013 03:24 PM

    noah's Avatar

    I know. I waited for a reply for a while.

    I have a feeling you are all understaffed over there.

    I actually did not have loads of metadata. HMMmm

    NOAH

    USA mobile: 917 207-1414
    [email blocked]
    http://www.noahmusic.com
    http://twitter.com/noah_music
    http://facebook.com/noahmuzik
    http://about.me/noahofficial

  7. Support Staff 7 Posted by dmitri on 21 Mar, 2013 04:08 PM

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    <>

    You feel that my response within two hours of your original support inquiry which occurred at 10:43 pm eastern time was not fast enough?

    Thank you,

    Dmitri

  8. 8 Posted by noah on 21 Mar, 2013 04:28 PM

    noah's Avatar

    Oh wait. maybe we are talking about different things.

    I did not post an issue with Soundcloud yesterday. There is something strange occurring.

    Over a week ago approx I posted that there was another artist's file on my profile page and could not figure out why.

    NOAH

    USA mobile: 917 207-1414
    [email blocked]
    http://www.noahmusic.com
    http://twitter.com/noah_music
    http://facebook.com/noahmuzik
    http://about.me/noahofficial

  9. Support Staff 9 Posted by dmitri on 24 Mar, 2013 09:24 PM

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    Hi Noah,

    I have been looking for this other issue you mention in our support forum and I am not seeing where you posted the issue. Can you please let me know what the problem is? You are seeing a DIFFERENT artist showing up on your PROFILE?!? Please clarify what the problem is so I can look into it.

    Thanks,

    Dmitri

  10. 10 Posted by noah on 24 Mar, 2013 09:28 PM

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    I did. But I then deleted my whole page and started over again.

    Thanks. I will let you know if it happens again.

  11. Support Staff 11 Posted by dmitri on 24 Mar, 2013 09:31 PM

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    Oh that is crazy, crazy, crazy! I am so sorry you had to do that. Let's keep an eye on it and I'll keep an eye out for any posts you have about this in the future.

    Many thanks!

    Dmitri

  12. 12 Posted by noah on 24 Mar, 2013 09:33 PM

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    Thank u mucho! : ) SHouldn't you be chillin? It is Sunday nite! : )

  13. Support Staff 13 Posted by dmitri on 25 Mar, 2013 12:10 AM

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    Righto! Enjoy!

  14. 14 Posted by noah on 02 Apr, 2013 07:09 PM

    noah's Avatar

    Hi Dmitri:

    I am trying to upload an MP4 of my new video. It is about 511MB. Is there a size limit on this? Is there another way to get my video up on Story Amp (link or ftp option?)

    Thx

    NOAH

    USA mobile: 917 207-1414
    [email blocked]
    http://www.noahmusic.com
    http://twitter.com/noah_music
    http://facebook.com/noahmuzik
    http://about.me/noahofficial

  15. Support Staff 15 Posted by dmitri on 02 Apr, 2013 07:25 PM

    dmitri's Avatar

    Hey Noah,

    For videos, just use a YouTube or Vimeo link. When you are in the
    Photos/Video section of the Profile, click on the Videos tab in the
    upload window and it switches from Browse to URL.

    Thanks,

    Dmitri

  16. 16 Posted by noah on 02 Apr, 2013 07:30 PM

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    THIS IS GREAT. A SECRET THING. PERFECT! THX U! : )

    NOAH

    USA mobile: 917 207-1414
    [email blocked]
    http://www.noahmusic.com
    http://twitter.com/noah_music
    http://facebook.com/noahmuzik
    http://about.me/noahofficial

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