can't cancel account?

Chris's Avatar

Chris

28 Dec, 2011 06:56 AM

Don't want the service anymore, but it won't let me cancel my account?

Can't email you all directly so I'm having to do this publicly?

Can you please send us confirmation that our account has been deactivated?

  1. 1 Posted by team on 28 Dec, 2011 05:30 PM

    team's Avatar

    We are sorry to hear you do not wish to use the StoryAmp service anymore. To delete your account, please log in, click on My Account link at top right, then at the bottom you will see 'Cancel my Account'.

    We'd love to know why you chose to delete the account. And we'd like to check out your music regardless if you would care to share a website link.

  2. 2 Posted by Chris on 16 Jan, 2012 10:51 PM

    Chris's Avatar

    Not only could we not cancel the account, but now you have charged us another months premium... you guys better get this together fast or we'll start contacting tunecore and other major partners that we use! This is totally unacceptable...

    -Gregg-

  3. 3 Posted by Jade on 26 Jul, 2012 01:19 PM

    Jade's Avatar

    I can't cancel either, and why would it take 1/2 a year to fix that 404 page?

    I posted earlier, but it seems that I couldn't comment, or it has to be approved to comment.

    Please help me cancel fully. I cannot pay it and I will stop the payments if it cannot be resolved from you directly. Thanks.

  4. 4 Posted by team on 26 Jul, 2012 01:28 PM

    team's Avatar

    Chris and Jade, I am sorry to hear about this error.

    Chris, I thought we had fixed this.

    I think it is only happening with some Browsers because you two are the only ones we have heard from so far. Please let me know what computer you are using (MAC, PC, other), what Browser (Firefox, Chrome, Internet Explorer, etc.) and what version to help us fix the problem.

    I will contact each of you directly by email to reconcile your accounts to your satisfaction. Apologies for the error and the delay! It truly is an oversight, not malice and we will make sure that you are fully satisfied with our adjustment.

    Please accept my apology,

    Dmitri Vietze
    founder
    StoryAmp, LLC

  5. 5 Posted by team on 26 Jul, 2012 01:37 PM

    team's Avatar

    Chris, I checked our records and it appears that your account was indeed canceled back in January when you filed this.

    Jade, I cannot find your email address in our system. I have emailed you directly and look forward to your response to take care of your account to your satisfaction.

    Thank you and apologies for the inconvenience,

    Dmitri Vietze
    founder

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